Privacy Policy

This Privacy Policy explains how FanDuel Casino may collect, use, store and protect information about players who visit the website or use its casino services. It also explains the choices available to you and how to make a privacy request. We aim to handle personal information responsibly, transparently and only for appropriate business, service, safety or legal purposes.

FanDuel Casino operates under licences issued by the Michigan Gaming Control Board (IGSL007399-20-001 and CA02, 007399), the New Jersey Division of Gaming Enforcement, and the Pennsylvania Gaming Control Board.

Information we may collect

When you browse the website, create or use an account, contact support or take part in casino activities, we may handle information that relates to you. The type and amount of information collected can depend on the services you use, the information you provide and the checks that are required.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and information needed to confirm that you are eligible to use the service. We may also collect information supplied when you communicate with customer support or update your account.

Verification and compliance information

To support age, identity and account checks, we may request verification documents or other information. This can include documents or details used to confirm identity, address, source information or account ownership. Such checks help protect players, prevent unauthorised access, identify suspicious activity and meet applicable legal and operational requirements.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment providers may process payment details on our behalf. We may receive transaction status, limited payment information and records needed to operate the account, investigate issues and support financial and anti-fraud checks.

Device, technical and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, general location information, access times, pages viewed and interactions with the service. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve performance, understand website use and help protect the service.

How we use information

We use personal information for purposes connected with providing and managing the casino service. These purposes may include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility.
Carrying out security, anti-fraud, anti-money laundering and other risk checks.
Providing customer support, responding to questions and resolving complaints.
Keeping the website, account features and technical systems working properly.
Understanding how players use the website so that we can improve services, content and usability.
Sending service messages, account notices and other communications needed to operate the account.
Sending marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful choice to receive them.
Meeting legal, regulatory, court, accounting, tax, security and responsible gambling requirements.
Detecting, preventing and investigating misuse, attempted fraud, security incidents or breaches of our terms.

Where appropriate, we may combine information collected from different parts of the service to keep records accurate, protect accounts and provide a consistent experience. We may also use information in an aggregated or de-identified form for reporting, analysis and service improvement. Information will not be used for purposes that are incompatible with the reason it was collected unless permitted or required by law.

Sharing information

We may share relevant information with service providers that help operate the website and its features. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information only as needed for their role and in accordance with appropriate confidentiality and security obligations.

Information may also be disclosed where necessary to protect players, prevent unlawful activity, respond to valid legal requests, enforce our terms, protect our rights or assist with a business change. We do not treat personal information as something to be sold for unrelated purposes.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Some are needed for essential functions, such as account access, security and session management. Others may help us remember settings, measure performance, understand usage or present more relevant communications. The availability and effect of cookie controls may depend on your browser and device.

You can manage, restrict or delete cookies through your browser settings. If you block essential cookies, some parts of the website may not work correctly or you may need to enter information again. Browser settings may also allow you to clear existing cookies, choose whether to accept future cookies and receive notifications before cookies are stored.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure systems, authentication processes and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should also use a strong, unique password and keep your login details confidential.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be retained for a period required by law even after an account is closed. The length of time may depend on the type of record, the reason it was collected, security or dispute requirements and applicable obligations. When information is no longer needed, it may be securely deleted, destroyed or de-identified.

Information held outside Australia

Some service providers or technical systems used to operate an online service may handle information in another country. Where this occurs, appropriate steps are taken to support confidentiality, security and lawful handling. The protections that apply can vary depending on where information is processed.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have the right to ask what personal information is held about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about its handling.

How to make a request

For privacy and data requests, contact support@fanduelcasino.win. In your message, explain what you are asking for and provide enough information to help us identify the relevant account or records. We may need to verify your identity before completing a request, particularly where disclosure could create a security or privacy risk.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask for your personal information to be deleted where it is no longer required and deletion is legally available.
Marketing consent: withdraw consent to marketing communications by contacting support@fanduelcasino.win or using an available unsubscribe option. Service and account messages may still be sent when needed to operate or secure your account.

We will consider and respond to requests within a reasonable period, subject to identity checks, technical requirements, legal obligations and any valid reason why information cannot be removed or disclosed. For example, some information may need to be retained for legal, security, dispute-resolution or record-keeping purposes. If you are not satisfied with how a request or concern is handled, you may seek independent privacy advice or contact the relevant privacy authority in your jurisdiction.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the revised content applying from its stated or displayed date. We encourage you to review the policy periodically so you understand how information is handled.